Shipping policy

General Shipping Policy 

This document sets out the shipping policy that applies to customers that make a purchase at ecosafeway.com. If you have any questions, please contact our
customer service team at info@ecosafeway.com or call (+1) 561-405-0271

Shipping Options & Delivery Costs

We offer the following shipping options - you will be asked to select a shipping method at checkout.  Depending on your location shipping cost and fees may vary.

Order Processing Time

All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.  

Industrial Shipments 

For industrial quantity shipments such as LTL and Full Truck Load please contact us directly at info@ecosafeway.com or call (+1) 561-405-0271

Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check withyour local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the
carrier's website.

Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.  

 

Please see our "Terms of Service" for shipping details.